Cookie Policy

Last updated: 18 August 2025

1. Introduction

Pronto Lingo Ltd ("we", "our", or "us") uses cookies and similar tracking technologies on our website prontolingo.com. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

By using our website, you consent to our use of cookies in accordance with this policy. This policy should be read alongside our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, making your next visit easier and the site more useful to you.

We also use similar technologies such as pixel tags, web beacons, and local storage, which function similarly to cookies.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

  • User authentication and secure login
  • Session management
  • Security features and fraud prevention
  • Load balancing and server allocation

You cannot opt out of these cookies as they are essential for the operation of our services.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalisation:

  • Language preferences
  • User interface customisation
  • Recently viewed assignments
  • Form autofill information

3.3 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

  • Pages visited and time spent
  • Navigation paths
  • Error messages encountered
  • Performance metrics

We use Google Analytics and Vercel Analytics for this purpose. These services may transfer data outside the UK. For more information, see their respective privacy policies.

3.4 Marketing Cookies

With your consent, we may use marketing cookies to:

  • Show relevant advertisements
  • Limit the number of times you see an advert
  • Measure the effectiveness of advertising campaigns
  • Remember your marketing preferences

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

ServicePurposeCookie Type
ClerkAuthentication and user managementEssential
StripePayment processing and fraud preventionEssential
Google AnalyticsWebsite analytics and performanceAnalytics
VercelPerformance monitoring and analyticsAnalytics

5. Cookie Duration

Cookies can be either:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain on your device for a set period

Most of our cookies are session cookies. Persistent cookies typically expire within:

  • Authentication cookies: 30 days
  • Preference cookies: 1 year
  • Analytics cookies: 2 years
  • Marketing cookies: 90 days

6. Your Cookie Choices

You have several options for managing cookies:

6.1 Browser Settings

Most browsers allow you to:

  • View what cookies are stored
  • Delete cookies individually or entirely
  • Block third-party cookies
  • Block all cookies
  • Set preferences for specific websites

Note: Blocking all cookies will prevent you from using certain features of our website.

6.2 Cookie Consent Tool

When you first visit our website, you can choose which types of cookies to accept through our cookie consent banner. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

6.3 Opt-Out Links

You can opt out of specific third-party cookies:

7. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting. Currently, our website does not respond to DNT signals as there is no industry standard for handling them. We manage tracking preferences through our cookie consent tool instead.

8. Cookies and Personal Data

Some cookies we use may collect personal data. For information about how we handle personal data, please see our Privacy Policy.

We process cookie data under the following legal bases:

  • Essential cookies: Legitimate interests (website functionality)
  • Functional cookies: Legitimate interests (user experience)
  • Analytics cookies: Consent
  • Marketing cookies: Consent

9. Changes to This Policy

We may update this Cookie Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

  • Updating the "Last updated" date
  • Posting a notice on our website
  • Requesting renewed consent where required

10. Contact Us

If you have questions about our use of cookies, please contact us:

  • Data Protection Officer
  • Email: dpo@prontolingo.com
  • Phone: 020 7703 0947
  • Address: 7 Bell Yard, London, England, WC2A 2JR

For more information about cookies in general, visit: ICO guidance on cookies